Colorado Springs Library News

Customer Service Workshop September 27, 2007

The Colorado Springs Area Interest Group of the Colorado Association of Libraries presents "Exceptional Customer Service" Missy Shock, Training Manager for Douglas County Libraries, will present this workshop from 3-6 pm on Thursday, September 27 at the East Library (5550 N. Union Blvd.). She will bring a staff person from her department to assist her. Segments of the presentation include: What do Patrons Want?; the Good, the Bad, and the Ugly of Service; Internal Customer Service; Are You Listening?; Nonverbal Communication; Handling Emotional or Angry Customers; and Customer Service Scenarios.

Please RSVP by September 20 to Delores Owen at dowen@ppld.org or 719-531-6333, ext. 1313. Leave your name, library where you work, and work phone number.

LITA National Forum in Denver, October 4-7

A big national library conference will be in Denver in October 2007 - the Library and Information Technology Association (LITA) National Forum. This is a chance to hear big ideas about technology in libraries! For more information go to http://www.lita.org/ala/lita/litaevents/litanationalforum2007denver/forum2007.cfm.

Surfing Beyond Search Engines, Denver, Sept. 27-28, 2007

This two day event is packed with sessions that focus on the practical elements of database selection and usage.

Reasons to attend:
Librarians within the Colorado community will share their expertise.
Vendors will demonstrate some of their products and be available for individual discussion.
Network with your peers and learn ways to make databases valuable and more visible to library patrons.
Give your opinion on products that should be considered for statewide subsidy through AIRS.

September 27-28, 2007
Denver Public Library – Central Library
For more information see their web site at http://www.clicweb.org/searchengines/

CAL Library Instruction Interest Group Brown Bag Lunch and Discussion, May 24

Please join us for the Colorado Association of Libraries Library Instruction Interest Group Informal Brown Bag Lunch and Discussion, Thursday, May 24, 2007, from 11: 00 a.m. – 3:00 p.m. at Colorado College, Tutt Library, 1021 North Cascade Avenue in Colorado Springs.

Share new library instruction techniques!
Discuss challenging library instruction issues!
Learn about new classroom technology and software!
Meet other instruction librarians in Colorado!

We’ll gather and lunch in the Learning Commons in Tutt Library and then hold our discussion and demonstrations in TLC3/TLC1. Don’t forget to bring a brown bag lunch. (A microwave is available). Beverages and snacks will be provided.

Parking is available free of charge in lot C1, just north of Tutt Library. Entrances are from both Cascade Ave. to the west and Uintah Ave. to the north. For map and directions see http://www.coloradocollege.edu/library/About/map.html

PLEASE RSVP to Krystyna Mrozek kmrozek@coloradocollege.edu by May 21.

Colorado Academic Library Summit May 31-June 1 in Denver

May 31 – June 1, 2007
Sheraton Denver West Hotel
Join other librarians from Colorado and the West as we explore what Web 2.0 technologies and new generations of staff and users mean for libraries. The summit will feature presentations and poster sessions from colleagues and two exciting keynote speakers, Joan Lippincott and Carie Windham. Joan Lippincott is Associate Executive Director of the Coalition for Networked Information (CNI) and writes about the impact of networked information on libraries and other institutions. Carie Windham writes and speaks about the experiences of Net generation learners. While the focus of the summit is on academic libraries, participants from any type library with an interest in these topics are welcome.

For details on the Summit and registration information, see /http://clicweb.org/calc2007/

Earn travel funding assistance by volunteering to help at the Summit. A web form to apply is available from the conference web site. Contact Valerie Horton at vhorton@clicweb.org for information.

BCR Free Friday Forums Available

Using the same technology as the WebLive training, the new Free Friday Forums (F³) are designed to give participants increased insight into the new technologies and the products and services offered by BCR, which is a nonprofit network serving libraries in Colorado and several other states.

Each session features a live BCR staff member or vendor representatives in a virtual classroom on the Web. Using both audio and video connections, participants can see and hear as if they are in an actual classroom setting. Instructors can share their software applications with participants and display content via slide presentations.

The format for each F³ usually will be a one hour to one-and-one-half hour segment with a question and answer session to follow. To participate in F³, all that's needed are a computer (minimum of 128 MB of RAM, although 256 MB is recommended); Internet Explorer 5.5 Web browser, Java enabled; speakers; and Internet access of 56k or above. A microphone connected to the computer is optional for the audio, which also is available by a long-distance phone bridge (not a toll-free number).

For more information, see the BCR web page at http://www.bcr.org/training/online/fff/

Society of Rocky Mountain Archivists Conference in Colorado Springs, May 17-19

The Society of Rocky Mountain Archivists and Conference of Inter-Mountain Archivists 2007 Spring Joint Conference “Archivists at Work: Changing Faces, Changing Places” will be held in Colorado Springs on May 17-19. For more information see their web page at http://www.lib.utah.edu/cima/events/2007_cima_srma.html

Basics of Non-profit Budgeting, Pueblo, May 16

Does the thought of developing a budget for your library challenge you?
Do your eyes glaze over when you hear terms like cost allocation and administrative ratio?

If so, this class is for you. Designed for novice budgeters, this workshop will help you to (1) Define projected income and expenses for your organization, (2) assign costs to planned activities (3) Allocate expenses across programs and support categories. Participants will leave with simple budgeting tips and increased confidence in their ability to plan for and use their organizations financial resources.

What? Basics of Non-profit Budgeting; Supervisory Training Class from CLiC
Who? Colorado Resource Center Trainer TC Werner
Where? Robert Hoag Rawlings Library – Pueblo City County Library District
When? May 16, 8:30 – 4:00
More Information? http://tinyurl.com/2yhmao

Register here by May 9th. Cost is only $30 for the day. This class will not be offered in any other location.
http://host.evanced.info/clicweb/evanced/eventsignup.asp?ID=21

Colorado REFORMA Meeting in Colorado Springs May 11

The next REFORMA-Colorado Chapter meeting is in Colorado Springs on May 11 from 10 am – 11:30 am in Conference Room 2 at the East Library and Information Center (ELIC) of the Pikes Peak Library District. ELIC is at 5550 North Union Blvd. Here is further info: http://library.ppld.org/aboutyourlibrary/HoursLocations/east.asp

Our guest speaker is Melissa Mitchell from the Pikes Peak Library District. Her presentation is called “Talk Spanish” – which will focus on the successful Spanish-language instruction program for adults that she developed. A special thanks to Melissa for accepting our invitation – she is taking time out from her vacation to speak with us, so extra special thanks are in order!

As is customary, we’ll have lunch following our meeting. At noon we’ll dine at Mirch Masala, an Indian restaurant close to ELIC. They offer a $7.95 lunch buffet. Here’s further info on the restaurant: http://www.mirchmasalacuisine.com/index.html

Please RSVP to Orlando.Archibeque@cudenver.edu if you are planning on attending either the meeting, lunch, or both. RSVP regrets are not necessary. RSVP deadline: May 8, 5 pm. For more information about Colorado REFORMA, see our web page at http://wallace.westminster.lib.co.us/reforma/

CLiC Spring Workshop in Pueblo, April 19

CLiC will hold a Spring workshop in Pueblo on April 19, 2007. The workshop will have a minimum of 5 concurrent sessions and each time slot will address information for school, public and academic library staff. See http://clicweb.org/continuing_education/clic_workshops/springworkshops2007.php for more information.